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  • Our experts process over 93,000 invoices per month and we've recovered over £11m in over-charges for our clients in the last year
  • We provide support to over 500 businesses for energy and carbon management
  • Our solutions team have identified savings of £37.5m per annum for our clients, a total of 495,338,992 kWh savings identified
  • Last year we saved our CCA clients alone £25.5m

Complaints Process

At Inenco, we are passionate about giving our customers an exceptional service however, we understand that occasionally things can go wrong. If this happens, we’d really like your feedback – not only does it allow us an opportunity to resolve your concerns, it also helps us to learn and improve our customer service.

If you have a concern of are dissatisfied in some way, our Client Services team will investigate your concern in a fair and independent manner.


You can contact us with your concerns via:

Telephone: 0800 408 1499



To allow the Client Services team to investigate and resolve your concerns, please ensure that you provide us with:

  • Your name
  • Business name
  • Business address
  • Telephone number
  • Email address
  • An explanation of your concerns


Upon receipt of your concerns, the Customer Experience team will look to acknowledge your complaint within three working days and aim to resolve the matter within 15 working days. However, whilst we will make every effort to resolve your complaint as soon as possible, there are some circumstances in which this may take longer. If it does take longer than this, we will keep you updated with the progress of your complaint and an anticipated resolution date.